Effective Apology: Mending Fences, Building Bridges, and Restoring Trust. John Kador

Effective Apology: Mending Fences, Building Bridges, and Restoring Trust



Download Effective Apology: Mending Fences, Building Bridges, and Restoring Trust



Effective Apology: Mending Fences, Building Bridges, and Restoring Trust John Kador ebook
Publisher: Berrett-Koehler Publishers, Inc.
Page: 273
ISBN: 9781576759011

Progress is made one apology at a time Politicians apologizing, celebrities needing to apologize, and business leaders failing at the attempt fill today's headlines. But we don't need more apologies, says John Kador. We need more effective ones that restore strained relationships, create possibilities for growth, and generate better outcomes for all. "Effective Apology" challenges you to think about the fundamental value of an apology, to you and the receiver, as it explores in detail the key dimensions—what Kador calls the Five Rs—of a wholehearted apology, one that heals and renews. Kador also offers advice on how to ...

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